We set ourselves high standards

We look for ways to improve what we do. Occasionally things go wrong, and our complaints process is in place to make sure complaints are listened to and used to bring about improvements. You can raise issues with your tutor or any member of staff, or with the contacts listed below.

If you make a complaint we will:

• Listen carefully and respond within in a reasonable time.
• Deal fairly and sensitively with your concern.
• Take action where appropriate.
• Keep you updated and informed.
• Respect privacy if requested

Email complaints@skills4group.org to give us your feedback or make a complaint.

Click here to view our full complaints policy.